Professional Summary
Strategic Creative Operations Manager with 20+ years of experience leading high-output production for global publishers (Marvel, HarperCollins, Taschen...). Expert in bridging the gap between traditional print excellence and Accessible Digital Services (ADS). Proven track record of managing 800+ projects annually with a 99% satisfaction rate while maintaining strict quality standards. Adept at transforming complex workflows to improve productivity and ensure inclusive, error-free delivery across all media platforms.
Key Competencies
- Production Leadership: High-Volume Project Management (800+ Annual Projects), End-to-End Book Manufacturing, Global Publishing Standards, Team Leadership & Mentorship.
- Operational Excellence: Process Optimization, Workflow Automation, Data Processing Efficiency, Zero-Inbox Communications Management, Resource Allocation.
- Technical & Creative Strategy: Ensuring PDF/UA Compliance for Digital Publishing, WCAG 2.2 Alignment, Prepress Management, Advanced Graphic Design, Web Development (UI/UX), GDPR Compliance.
- Quality & Standards Compliance: ADS/WCAG Technical Specifications, Quality Assurance (99% Satisfaction), Accessible Digital Asset Transition, Multi-Language Global Editions.
- Client & Stakeholder Relations: Strategic Account Management, Global Publisher Liaison (Marvel, Penguin Random House...), Stakeholder Reporting, Sales Negotiation.
- Digital Transformation: Modernizing corporate digital presence through inclusive design and UX to expand global reach.
Professional Experience
GRAFOTISAK d.o.o.
- Global Project Delivery & Compliance: Spearheaded end-to-end production for HarperCollins, Penguin Random House, Marvel, and Taschen. Ensured strict tehnical requirements for academic leaders like Pearson and Thomson Reuters.
- High-Volume Leadership: Selected as Team Lead for 6 consecutive years, managing 30% more volume than peer leads. Delivered 800+ projects annually with a 99% satisfaction score and a “zero-unread mail” policy (10,000+ annual touchpoints).
- Operational Transformation: Engineered a new data-processing workflow that reduced processing time, resulting in a 50% increase in productivity and a 30% rise in employee satisfaction.
- Digital Strategy & UX: Partnered with the CEO to design and implement a new corporate website, prioritizing inclusive design to improve global reach, customer trust, and brand reputation.
- Quality Assurance & ADS Transition: Managed rigorous QA cycles for multi-language editions, bridging the gap between traditional print layouts and WCAG-aligned digital assets.
- Mentorship: Developed and led training programs for junior staff on project planning, error-free delivery protocols, and modern ADS standards.
PRINT TEAM d.o.o.
- Technical Standards Management: Directed prepress operations, ensuring 100% accuracy in file architecture, color management, and technical specifications for high-volume commercial runs.
- Workflow Optimization: Integrated automated pre-flight protocols to reduce file errors and streamline the transition from creative to production.
- Inclusive Design: Collaborated with clients to optimize layouts for readability and visual clarity across all media formats.
INTERGRAFIKA CO
- Production Oversight: Led design and technical preparation of complex multi-page publications, adhering to industry-standard printing and digital output requirements.
- Cross-Functional Collaboration: Partnered with production and sales teams to deliver tailored creative solutions under tight deadlines.
Technical Skills & Languages
Design & Accessibility
- Adobe Creative Cloud (InDesign, Photoshop, Illustrator, Acrobat Pro)
- Accessibility Suite: PAC 2026, Adobe Checker
- Prepress: Kodak Preps, Heidelberg Signa Station
- WCAG 2.2 Navigation Mapping
- Corporate UI/UX Design & CMS Management
Productivity & Languages
- Tools: Office 365 (Expert Excel), Project Management Software, Zero-Inbox Workflow
- English: Professional Working Proficiency
- Croatian / Bosnian / Serbian: Native / Bilingual
Education
University of Mathematics and Science Education // Kinesiology (2011-2013)
Private High School Libar // Computer Technician for Engineering (2006-2008)
Focus: Systems Engineering, Technical Documentation, and Computational Logic.
High School of Electrical Engineering Ruder Boskovic // Electronics Technician (2003-2005)
Focus: Circuitry, Systems Analysis, and Technical Precision.
Licenses & Certifications
Design & Media Production: Graphic Design; Media Studies (Print & Publishing); Journalism and Print Media; Digital Graphic Designer.
Digital Marketing & Strategy: Google Fundamentals of Digital Marketing; Developing Business Ideas; Market Research & Needs Analysis; Creating Product Need.
Business Operations: Critical Skills for Entrepreneurs; Communicating in Times of Change; Quality Standards in Customer Service; Sales Negotiation.
Compliance & Customer Success: GDPR Compliance; Behaviour-Based Safety (BBS); Customer Retention & Segmentation; Communication Fundamentals.